Difference Between BPO and Call Centre

BPO

1. BPO is the short form of business process outsourcing. Hence a BPO company that deals with outsourced jobs may or may not have call centres. BPO is a much broader term when compared to call centre. However, the two terms have a relationship. A call centre is a sub-set or sub-unit of a BPO. It is a place where business is done over the telephone. Again, there are BPOs where there are no call centres but the entire business is handled through the web. BPO includes, IT services, financial services etc.
2. Whereas BPO (Business Process Outsourcing) is a service to ordinations and services might include call centre, human resources, software development and so on.
3. A BPO may be doing HR outsourcing job for various companies, handling accounts for different companies etc.
4. Business Process Outsourcing basically is the leveraging of expertise or specialist process vendors to offer and administer an organization's critical or non-critical enterprise developments and applications. The most well-known examples of BPO are call centre, human resources, accounting and payroll outsourcing.
5. A Business Process Outsourcing (BPO) organisation is responsible for performing a process or a part of a process of another business organisation; outsourcing is done to save on costs or gain in productivity.
6. BPO I nothing but a business process outsources which it deals with the voice non-voice base.
7. BPO is nothing but an online sale product and advertise our products.
8. A Business Process Outsourcing (BPO) organisation is responsible for performing a process or a part of a process of another business organisation; outsourcing is done to save on costs or gain in productivity.
9. Business process outsourcing (BPO) is a form of outsourcing that involves the contracting of the operations and responsibilities of a specific business functions (or processes) to a third-party service provider. Originally, this was associated with manufacturing firms that outsource large segments of its supply chain. In the contemporary context, it is primarily used to refer to the outsourcing of services. BPO that is contracted outside a company's country is called offshore outsourcing. BPO that is contracted to a company's neighboring (or nearby) country is called near shore outsourcing. Given the proximity of BPO to the information technology industry, it is also categorized as an information technology enabled service or ITES. Knowledge process outsourcing (KPO) and legal process outsourcing (LPO) are some of the sub-segments of business process outsourcing industry.

Call Centre

1. A call centre can be seen as a centre for handling the business of internal and/or overseas clients and different companies can outsource parts of their business to call centres. A call centre is also considered as a BPO which handles business over the telephone. However, there is a misconception among many people that BPO means a call centre.
2. Call Centre is mostly situated offshore and in which staff make and receive calls in order to help the customers regarding electronic equipment’s, computers and so on.
3. Call Centre is a type of BPO only where only inbound and outbound services are handled whereas BPO is a place where any type of outsourcing work is done.
4. A call centre basically is a centralized office generally used for the function of receiving and transmitting a huge quantity of requests via telephone. A call centre usually is controlled by a company to manage received product support or information queries from customers.
5. A call centre performs that part of a client's business which involves handling telephone calls. A call centre, for example, might handle customer complaints coming in over a telephone.
6. Call centre is that there are two departments one is inbound on another is outbound inbound is that call will come from customer asking the quires to us outbound is that were we have to make a call to customer n tell them about their due date of payment and tell them to pay.
7. Call centre is nothing but a receive a call from the costumer and give a solution it is company made.
8. A call centre performs that part of a client's business which involves handling telephone calls. A call centre, for example, might handle customer complaints coming in over a telephone.
9. Call centre is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, product services, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, live chat, and e-mails at one location is known as a contact centre.